Frequently Asked Questions

What time does the terminal building open?

The building is open from 6:30 a.m. to 9:30 p.m.

The hours of restaurants and stores vary, but the earliest store is open from 6:30.

How far in advance should I go to the airport?

For domestic flights, just about one hour before your flight boards; for international flights coming two hours early is recommended. However, weather and traffic can affect travel times, so please allow for extra time.

Can I exchange money at the airport?

There is a Daishi Ginko bank branch in the first floor International Arrivals Lobby.

Handling Money at the Window
  • From Japanese yen to foreign currency (USD, CNY, KRW, EUR)
  • From Japanese yen to traveler's check (USD, JPY)
  • From foreign currency to Japanese yen (USD, CNY, KRW, EUR)

営業時間については、第四銀行のホームページをご覧ください。

Inquiries
Daishi Ginko Niigata Airport Branch
025-270-1243

空港ビルには、団体で利用できる待合室などはありますか?

空港ビルの2階に、下記の有料待合室等があります。

  • 有料待合室1~3(各室38席・大中小仕様可能)
  • 有料待合室4(17席)
  • VIPルームⅠ(10席)
  • VIPルームⅡ(12席)
お問い合わせ、利用申し込み先
新潟空港ビルディング
025-275-2638

空港で海外旅行保険に加入できますか?

1階国際線カウンター前に、東京海上日動火災の当日出発セットプランの保険自動販売機があります。受付時間は7:00~20:00です。

What items are prohibited from being brought onto planes?

Items that could be used as weapons, such as sharp objects (scissors, nail clippers) and golf clubs, are prohibited. Thank you for your understanding.

Additionally, the size of carry-on luggage is also restricted. Please check with your airline for details.

ご利用の航空会社へお問い合わせください
  • ANA
  • JAL
  • FDA
  • IBX
  • APJ
  • KAL
  • CES
  • CSN
  • TTW

What are the restrictions on liquids?

Liquids brought onto international flights departing from Japan have been restricted since March 1st, 2007. Liquids in accordance with the following guidelines are allowed on airplanes.

  1. Each liquid is limited to 100 ml.
  2. All liquids must fit in a 1 liter clear plastic bag with a resealable zipper.
  3. Each passenger is limited to only one bag of liquids.
    ※Medicine, baby food, baby milk, and restricted diet food are exempted from the restriction.

For details, please see the Ministry of Land, Infrastructure, Transport, and Tourism's "New Aviation Security Rules of Cabin Baggage applied to International Passenger Flights departing from Airports in Japan."

空港で荷物を預かってもらえますか?

空港ビル内にコインロッカーがありますので、そちらをご利用ください。

場所
1階国内線チェックインロビー脇(施設案内1階
料金
300円~700円(大きさによって変わります。)

荷物だけ先に送って空港で受け取りたいのですが

ヤマト運輸がありますので、詳しくはお近くの営業所又は空港営業所へお問い合わせください。

お問い合わせ先
ヤマト運輸新潟空港営業所
025-270-8822

Who should I contact if I lost something?

The contact for lost and dropped items depends on the location.

If you lost something inside the airport building:
Airport Building Information Desk
025-275-2633
If you lost something inside the airplane:
Please contact the airline.
  • ANA
  • JAL
  • FDA
  • IBX
  • APJ
  • KAL
  • CES
  • CSN
  • TTW
If you lost something in the parking lot:
Airport Environment Improvement Foundation, Niigata Office
025-271-9123